ONLINE SALES CONDITIONS

Our online shop

Our online shop
This website belongs to:
Legatoria Koinè di Francesco Riccio & C. snc
Via C. Marchesi 19/21
53042 Chianciano Terme (Si) Italy

VAT nr. 01123100529 - REA SI-122250

 

The price of the goods is in Euro and always includes the Italian VAT (22%).

How to place an order

How to place an order:

All products are grouped in categories and ready to avail through the left menu. An enlarging high quality picture, a short and long description and the related price come with every single product.

By clicking on the button "add to your cart" the selected product will be displayed with its name, code, a small photo and price. The cart can be cleared at any time or filled in with other products.

Once you click on the button "go on and buy" you'll be redirected to a form to be filled in with your personal information. By confirming your data, you'll be driven through the last buying rules.

The shipping costs will be automatically shown and you'll be asked to select a method of payment and confirm the order.

The price of the goods is in Euro and always includes the Italian VAT (22%).

Way of payment

Payment for the goods and delivery charges can be made as follows:

1) BANK TRASFER; if this method is selected the bank details will be shown automatically. Sending a copy of the bank receipt to our e-mail address will contribute to speed up the delivery of the order.

2) PAYPAL (more information at www.paypal.com). If Paypal is selected, you will NOT be automatically redirected to the Paypal gateway, because we prefer checking your order before e-mailing you the request for payment.

In each case, the order will be confirmed to you via e-mail.

By adding a valid id number in the "tax id" field in the personal information form will allow you to receive an invoice. Please e-mail us for any enquiry.

Safety

If you select PayPal as method of payment, you will NOT be automatically redirected to the PayPal transaction area, because we prefer checking your order before e-mailing you the ask for payment.

That ask for payment will link you to the safe pages of the Paypal platform, where your personal and credit card details are processed by its safe servers (more info at www.paypal.com).

Our company has no access whatsoever to them and cannot be held responsible for their misuse.

Lead time - delivery time

Lead time:

All products are handmade. For this reason, we take from 2 to 5 days at most before delivering your order.

We can speed up the production during the pre-CHRISTMAS period and produce your order in 1-2 days.

For urgent requests, please email us

Delivery time:

we deliver our products across Italy, Europe and extra Europe and do any effort to choose the best way to deliver them in perfect conditions and in the shortest time.

We ship to:

  • Italy through Carrier or Poste Italiane, about 1-3 days;
  • Europe through Carrier about 2-5 days;
  • Extra Europe through Carrier  about 4-5 days.

Slower/cheaper shipping option can be found on demand. 

The pack can always be tracked down online. 

Delivery costs not always appear automatically on your screen when you make a buy. It depends on where you live. 

For Extra Europe destinations, we prefer to get in touch with you via e-mail to discuss the better way to ship your goods. While ordering, if you don't find your Country in the list, please select "other Extra-Europe" and we will e-mail you the due information about shipping rates.

Whatever tax required by the custom authority of your country must be exclusively held by you.

Delivery costs to Italy, Europe and extra EU

Shipping rates

Here you are the rates for a fast shipping service (4-5 days at your door).  All packs can be tracked online. Slower and cheaper shipping options are available. Please ask via email. 

Italia

-3Kg = Euro 9.00

+3Kg = Euro 12.00

Europe from 0 to 5 Kg

(Shipment cost for orders over 5 kilo will be prevented by e-mail)

Austria = Euro 15,00

Belgium = Euro 17,00

Croatia  = Euro 23,00

Danemark  = Euro 21,00

Eire = Euro 33,00 

Estonia = Euro 30,50

Finland = Euro 34,00 

France = Euro 17,00

Germany= Euro  17,00

Holland = Euro 17,00 

Hungary = Euro 38,00

Luxembourg = Euro 17,00

Norway = Euro 30,50

Poland = Euro 25,00

Portugal = Euro 30,50

Slovenia = Euro 20,00

Spain = Euro 31,00

Svizzera CH = Euro 40,00 (QuickPack Europe)

Sweden = Euro 28,00

United Kingdom  = Euro 22,00  

Extra Europe -5.51 lb (-2.5Kg) 

USA = Euro 35,00 

Australia = Euro 49,00 

New Zealand = Euro 49,00

Russia = Euro 49,00 

Extra Europe +5.51 lb (+2.5Kg) (*)

(*) We prefer to get in touch with you via e-mail to discuss the better way to ship your goods to extra-Europe destinations. While ordering, if you don't find your Country in the list, please select "other Extra-Europe" and we will e-mail you the due information about shipping rates.

Whatever custom tax required by the Authority of your Country must be exclusively held by you. 

Product not available

All goods are handmade in our workshop and subject to availability. If on receipt of your order the goods you have ordered are not available, it will be immediately suspended. Legatoria Koinè snc will get in touch with you as soon as possible to arrange a more suitable delivery date or, if you prefer, to cancel the order. You'll be refunded for any sum that has been paid by you, if any.

Tracking your order

Tracking your order:

Our customer service tracks every delivery and in case of a delay the customer will be informed.  Once you have been sent an e-mail to confirm the delivery, you can track it on your own  using the attached tracking code and page link.

Withdrawing an order

Withdrawing an order:

according to the Italian law D.Lgs. 22/5/99 N.185, the customer has the right to withdraw the order. All purchases are covered by our "satisfied or refunded" guarantee. If, for any reason, you are unsatisfied with our products you can send it back to us within 10 days starting from the receiving date and receive a complete refund.

Please contact our customer service to obtain information about returning goods. Contact us at : Legatoria Koinè di Riccio Francesco & C. snc - Via C. Marchesi 19/21 - 53042 Chianciano Terme (Siena) Italy or e-mail legkoine(at)gmail.com.

We cannot however refund any delivery cost. We only ask that the goods that you are unhappy with are sent back in the same condition that they arrived in, in the original packaging, with all documents received with the goods.

Damaged goods

We package all products with utmost care. If damages have occurred to the products during the transport please contact our customer care immediately who will help you to return the product and get a refund.

 

Protection for minors

Protection for minors:

People under 18 years of age are not allowed to place an order on-line without the consent of an adult.

Privacy

Informative Briefing about the use of your personal data (pursuant to law 31.12.96 no. 675 of the Italian Civil Code):

We inform you that the data collected will be used pursuant to and in compliance with what is set out by law 675/96 of the Italian Civil Code (Protection of people and other subjects regarding the use of personal data) and will be handled with automated and manual tools in order to guarantee security and confidentiality.

The collected data will only be transmitted to subjects to whom the transfer of this data is necessary, practical and instrumental for the purchase operation to be completed. The data collected will not be subject to widespread transmission on the part of Legatoria Koinè.

With regard to the use mentioned above, rights may be exerted according to article 13 of the law in question.

The "User" pursuant to law 675/96 is Legatoria Koinè snc.

For any information please send an e-mail to: legkoine(at)gmail.com

 Legatoria Koinè » Online sales conditions